Leaks, blocked drains, fixtures and water-related repairs.
One call. Every trade. Complete oversight.
Property maintenance built for busy real estate teams.
ONG Facility & Asset Services gives property managers one accountable point of contact for reactive repairs, planned works and multi-trade maintenance across South Australia.
Multi-property supportPriority-based triageCompletion evidence
01One Point of Contact
24Clear Priority Pathways
✓Managed Trade Network
PDFCompletion Reporting
Multi-trade capability
One maintenance partner across every work type
Stop coordinating separate contractors for every issue. ONGFAS receives the work order, confirms the priority and manages the appropriate trade through to completion.
Lighting, power faults, switches and electrical maintenance.
Doors, locks, cabinetry, timber repairs and general carpentry.
Leaks, storm damage, roof repairs and gutter maintenance.
Locks, keys, access, make-safe works and door hardware.
Broken glass, windows, mirrors and urgent securing.
Patching, painting, presentation and make-good works.
Faults, servicing, repairs and replacement coordination.
Vacate cleaning, rubbish removal and presentation works.
Gardens, fencing, grounds and external maintenance.
Grab rails, ramps, access improvements and modifications.
Vacate works and jobs requiring coordinated trade delivery.
For real estate agencies
Less chasing. Better visibility. One accountable team.
Send the work order once. ONGFAS coordinates the priority, correct trade, access arrangements, approvals and completion information.
- Multiple agencies, portfolios and managed properties
- Agency references, purchase orders and approval limits
- Tenant and access-contact coordination
- Quotes and variations routed for approval
- Completion photographs and job documentation
- Maintenance history available through your agency portal
One work-order pathwayRoutine, urgent, emergency and quote requests come through a consistent process.
Active coordinationWe manage communication between the agency, access contact and allocated trade.
Evidence at completionRelevant photographs, documents and job information support your property record.
Designed to scaleThe operating model supports multiple properties, agencies and work types.
Clear response pathways
The right action for every maintenance priority
Your agreement can define response targets and approval rules. The website pathway keeps emergency calls separate from routine online requests.
Call immediately
Immediate safety, security, essential-service or serious property-damage concerns requiring direct triage.
Call 08 8258 8224Priority response
Urgent repairs requiring prompt review, tenant contact and trade scheduling.
Submit through portalBook online
General repairs and maintenance that can move through the normal approval and scheduling workflow.
Submit through portalQuote and program
Inspections, replacements, preventative programs and coordinated multi-trade projects.
Discuss planned worksManaged from request to report
We manage the work order—not just the referral
ONGFAS remains the point of contact throughout the maintenance lifecycle.
1SubmitSend the work order or call for emergencies.
2TriageWe confirm priority, scope, access and approval.
3DispatchThe appropriate approved trade is allocated.
4CoordinateAccess, scheduling and progress are managed.
5ReviewEvidence and required paperwork are checked.
6ReportThe completed record and invoice are supplied.
Agency maintenance portal
Built for the way property managers actually work
The secure ONGFAS Agency Portal gives authorised agency users one place to submit maintenance requests, track progress, review job information and maintain visibility across their managed properties.
Submit P2 and P3 work ordersTrack job statusApprove quotes and variationsView before-and-after photographsSearch property historyManage agency users
ONGFAS Agency PortalAgency Portal
JobPropertyPriorityStatus
#1042North AdelaideP2Scheduled
#1038ProspectP3In progress
#1029UnleyQuoteApproval
For qualified trades
Join the ONGFAS provider network
We are building a dependable network of licensed, insured and responsive trades capable of delivering structured property-maintenance work across South Australia.
- Structured work-order requests
- Defined scope and property information
- Clear completion requirements
- Ongoing portfolio opportunities
Recent work
Facility and property maintenance projects
Examples of repair, modification and maintenance works completed by our team.
ONG Facility & Asset Services
A simpler way to manage property maintenance.
Talk to our team about reactive repairs, planned maintenance and a managed multi-trade service for your portfolio.